MWMAC Ltd.
Canolfan Asesiad Canolbarth Cymru a’r Gororau
Coed Pwllacca, Brynwern, BUILTH WELLS, Powys, LD2 3SE Tel: 01597 860574
Fax : 01597860682 email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it web:www.mwmac.co.uk

Terms & Conditions of Trading

1. To reserve a place on any assessment or course, it must be confirmed in writing and paid for in full a minimum of two weeks before the start date of the course. If a place is booked within 2 weeks of the start date then payment must be made by return. Failure to do so will mean that your place has not been reserved for you and may be offered to another client.
  
2. If a trainee/candidate is unable to attend after confirmation of booking, the booking may only be postponed to a future date if circumstances are exceptional or enough prior notice is given.
  
3. If a trainee/candidate has a complaint about any service, assessment or training provided by MWMAC Ltd, then it should be put in writing within ten working days, stating the precise nature of the complaint.  Any complaint lodged after this will not be considered unless circumstances are exceptional.  Full details of our grievance, complaints and appeals procedures publish on www.mwmac.co.uk.
  
4. MWMAC will remove a trainee/candidate from an event immediately if it is deemed to have good reason, e.g. if he/she is under the influence of alcohol/drugs, behaves inappropriately/disruptively or otherwise wilfully fails to comply with Health & Safety guidelines.  In these circumstances any fees are not returnable.
 
5. In the event of bad weather, staff illness or any other unavoidable disruption beyond our reasonable control, MWMAC may have to postpone an event or parts thereof at short notice.  This will only happen in the most extreme circumstances and we apologise in advance for any inconvenience caused on such occasions.  We will make arrangements to reorganise the course to meet client need.
 
6.     It is each trainee/candidate’s responsibility at all times to ensure that he/she is aware of and
        complies with the Health & Safety at Work Regulations as they are currently enforced.

7.     MWMAC operates an equal opportunities policy and whenever possible will organise events
        where assessment and/or training is accessible as appropriate. Candidates can access a copy of the
MWMAC equal opportunities policy at www.mwmac.co.uk, and will be reminded of this fact at the induction process on each course/assessment.
  
8. In order that we can provide the best service possible to all our clients, any trainee/candidate preparing to attend an event with us should ensure that he/she has read fully all correspondence, and all requests by a MWMAC administrator for:-
• relevant information (e.g. passport-sized photographs, ID, previous certificates etc.)
• supply of equipment (e.g. chainsaws, safety boots, tool kits etc.),
• packed lunches, etc. are brought by trainees/candidates when requested to do so
• and are brought along on the first day of the event.

If a trainee/candidate has a problem providing any of the requested equipment or information (e.g. Personal Protective Equipment), and has not contacted the MWMAC to discuss it, then the Instructor and/or Assessor has the discretion to refuse the instruction or assessment of that trainee.

Customers shall be deemed to accept the above Conditions on booking a training place with us.  None of the above Terms and Conditions of Trading shall be deemed to be waived or modified unless expressly agreed by us in writing.

• Revised July 2009